Microsoft Dynamics 365 (CRM) MB-910

The Dynamics 365 suite provides a comprehensive set of tools for customer engagement and operational efficiency.

Customer Insights helps businesses understand customer behavior through unified profiles, advanced analytics, and targeted engagement strategies. With modules like Journeys for marketing automation and Data for actionable insights, it supports personalized interactions and integrates with Microsoft 365 Copilot.

Dynamics 365 Sales streamlines the sales process, from lead qualification to quote and order management. It includes features like Sales Insights, LinkedIn Sales Insights, and guided selling, with added support from the Sales accelerator and mobile app. Integration with Microsoft 365 Copilot enhances productivity and decision-making.

Customer Service offers tools for case management, omnichannel engagement, and knowledge sharing, supported by reporting and productivity enhancements. Features like Copilot and workload management ensure efficient and effective customer support.

Field Service focuses on managing work orders, inspections, scheduling, and asset management. With IoT-enabled Connected Field Service and Copilot integration, it boosts field operations and service delivery.

Built on Microsoft Dataverse, the core customer engagement apps integrate seamlessly with Power Platform, Microsoft Teams, Outlook, and more. Features like dashboards, data visualization, and Microsoft 365 Copilot enhance collaboration and productivity, making Dynamics 365 a robust solution for customer relationship management and business growth.